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Customer Service Advocate

1 week ago

Melbourne, Victoria, Australia Diversified Communications Australia Full time

As a Customer Service Advocate at Diversified Communications Australia, you will play a critical role in delivering exceptional event experiences. You will be responsible for collecting essential information from exhibitors and providing key details to ensure a successful event.

About the Role

Key Responsibilities:

  • Manage all administrative tasks related to client experience, including pre-event communications.
  • Handle exhibitor enquiries, providing excellent customer service and support.
  • Develop a holistic understanding of clients and their needs, managing ongoing communications between clients and stakeholders.
  • Work closely with sales and delivery teams to acquire required information from clients and assist during event delivery.

About You

We seek a motivated and organized individual with excellent communication skills, a passion for delivering exceptional customer experiences, and a willingness to learn and grow with our team.

Desired Skills and Experience

To succeed in this role, you will need:

  • Experience in a customer service position, preferably in events, retail, or hospitality.
  • Strong interpersonal and communication skills.
  • Ability to manage work effectively under pressure and prioritize tasks efficiently.
  • Familiarity with EventsAir and Salesforce is desirable but not essential.

Our Values

We pride ourselves on being a dynamic, flexible, and fun working environment with a strong commitment to our people's wellbeing and global sustainability goals. Hybrid working, opportunities for development, and social activities are just some of the benefits we enjoy.