Hotel Operations Manager

3 weeks ago

Upper Mount Gravatt, Queensland, Australia Mercure Full time
Hotel Operations Assistant Manager

At Mercure Brisbane Garden City, we are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

Key Responsibilities
  • Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance, and Food & Beverage team.
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.
Requirements
  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest-obsessed focus.
  • Ability to navigate through change and provide quick-thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate, First Aid, and Food Safety Supervisor training.
  • Ability to work across a rotating roster including mornings, evenings, and weekends.

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