Business Development Manager

12 hours ago

Wollongong, New South Wales, Australia beBeeGrowth Full time $120,000 - $150,000

Job Overview:

The Strategic Account Manager plays a pivotal role in driving growth by establishing long-term relationships with customers.

This involves developing account strategies, identifying growth opportunities, and ensuring solutions meet evolving customer needs.

You will lead and support a talented account management team, fostering collaboration, guiding professional growth, and ensuring the team thrives together.

This role is central to driving commercial account initiatives, connecting across the business, and creating a culture focused on customer success, retention, and sustainable growth.

A Day in Your Role:

  • Provide employee-focused leadership, fostering engagement and a high-performing team through hiring, support, and development.
  • Act as the trusted advisor and Account Manager for key customers, building strong, long-term relationships with stakeholders and executive sponsors.
  • Develop and execute strategic account plans to achieve revenue, customer satisfaction, and growth objectives.
  • Drive customer success, retention, and value delivery through regular reviews, performance analysis, and feedback.
  • Identify and pursue new business opportunities within existing accounts and through customer acquisition, including upselling and cross-selling.
  • Lead business and service reviews, aligning on strategic initiatives and performance outcomes.
  • Negotiate and manage commercial agreements and contract renewals to ensure strong, mutually beneficial partnerships.
  • Resolve escalations promptly to maintain customer trust and confidence.
  • Analyse customer metrics, market trends, and feedback to inform growth and product/service improvements.
  • Collaborate cross-functionally with Project Delivery, Service Delivery, Product, New Business, and Marketing teams to ensure excellent delivery and deeper customer engagement.

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