Technical Support Specialist

1 week ago

Canberra, ACT, Australia beBeeSupport Full time $90,000 - $120,000
Job Overview

We are seeking an accomplished support professional to provide level one IT assistance to our users.

The ideal candidate will have a proven track record of delivering high-quality customer service and resolving technical issues with speed and efficiency.

Responsibilities include:

  • Responding promptly to user enquiries
  • Assessing and resolving problems with ICT hardware and software
  • Providing expert advice and guidance to ensure seamless service delivery

Requirements:

  • Demonstrated experience in the provision of level one service desk support, including delivering exceptional customer experiences
  • Strong analytical and problem-solving skills, with the ability to communicate complex technical information clearly and concisely
  • Ability to work within a rostered environment, providing flexible support during core business hours
  • Adherence to established operating procedures and commitment to ongoing process improvement

Essential Skills:

  • Superb customer service skills, with a focus on building strong relationships and exceeding user expectations
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with colleagues and stakeholders

Desirable skills include coaching and mentoring junior staff members and contributing to team-based projects to drive operational excellence.

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