Customer Retention and Loyalty Expert

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $130,000

Key Leadership Role: Customer Experience and Retention Manager

About the Position

Our dynamic team is seeking a talented leader to drive customer retention, new business, and brand loyalty. As the newly appointed Customer Experience and Retention Manager, you will be responsible for coaching and empowering your team to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead a culture of exceptional sales through customer service, teamwork, commitment to excellence, and professional ethics.
  • Identify and implement processes, tools, and activities that improve inbound and outbound performance.
  • Develop, implement, and manage outbound campaigns to drive Net Amount Financed (NAF) increase and loyalty.
Requirements:

To be successful in this role, you should have:

  • Previous experience in a sales leadership role, preferably in vehicle finance.
  • Demonstrated skills in analyzing opportunities and results to drive increased NAF and penetration across all channels of loyalty.
  • Experience in delivering continuous improvement strategies that increase customer and staff satisfaction, minimize customer effort, but deliver improved results.
What We Offer:

As a valued member of our team, you will enjoy:

  • A hybrid working arrangement.
  • Company vehicle included in package.
How to Apply:

If you are a motivated, customer-centric sales leader looking for a new challenge, please submit your resume with a covering letter by clicking on the

  • Customer Loyalty and Retention Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $120,000

    About the RoleDue to rapid growth, we are seeking a Senior Manager to design, lead, and optimize our customer loyalty and retention strategy.This senior role will be the business lead for loyalty, shaping and executing the end-to-end strategy across marketing, development, and roadmap initiatives.You'll drive customer growth through powerful nurture and...

  • Customer Retention and Loyalty Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $110,000

    Retention StrategistYou will drive customer retention across email, SMS, and push channels, focusing on automated lifecycle journeys, smart segmentation, and data-led personalisation.About the RoleAudit and rebuild automated workflows in a CRM platform to improve performance and scalabilityDesign and optimise lifecycle journeys across onboarding,...

  • Loyalty and Retention Strategist

    1 week ago

    Melbourne, Victoria, Australia beBeeRetention Full time

    Job OverviewThis position is a senior role in customer loyalty and retention strategy. We are seeking an experienced professional to design, lead and optimise our customer loyalty and retention initiatives.

  • Customer Retention Expert

    6 days ago

    Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $110,000

    Customer Retention SpecialistAs a key member of our digital and marketing function, you will be responsible for owning and evolving the customer retention engine across email, SMS, and push. This includes designing and optimising lifecycle journeys across onboarding, post-purchase, winback, churn risk, and loyalty.Audit and rebuild automated workflows in CRM...

  • Loyalty Coordinator

    1 day ago

    Melbourne, Victoria, Australia Stamp Loyalty Solutions Full time

    **About us**Stamp Me Loyalty Solutions is an award-winning B2B global loyalty software company. We provide digital loyalty solutions to businesses and brands.Our loyalty app, Stamp Me, puts the concept of the "Buy 5, Get 1 Free" style loyalty cards onto a mobile phone device. It is used by businesses and their customers all over the world to reward loyalty...

  • Loyalty and Retention Specialist

    1 week ago

    Melbourne, Victoria, Australia Six Degrees Executive Pty Ltd Full time $90,000 - $120,000 per year

    About the Company This is an exciting opportunity to join one of Australia's leading tourism and accommodation providers, widely recognised at industry awards for excellence and innovation. With a network of more than 350,000 loyal members, a thriving eCommerce channel, and strong customer engagement, the business continues to deliver positive results and...

  • Customer Loyalty Marketing Strategist

    7 days ago

    Melbourne, Victoria, Australia beBeeLoyalty Full time $120,000 - $180,000

    Job Overview:","We are seeking a seasoned customer loyalty marketing expert to design and implement targeted programs that drive repeat business and enhance customer retention.The ideal candidate will have a strong analytical mindset, expertise in data-driven decision-making, and excellent communication skills.They will be responsible for monitoring and...

  • Loyalty Marketing Expert

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000

    Job OverviewWe are seeking a skilled and passionate Senior Loyalty Marketing Analyst to join our team. As a key member of our marketing department, you will play a crucial role in designing and implementing customer loyalty programs to enhance customer retention, drive repeat business, and increase customer lifetime value.Key Responsibilities:Develop and...

  • Customer Retention Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeRetention Full time $60,000 - $90,000

    Customer Retention StrategistWe're a people-first, chicken-second kind of place. Our diverse and inclusive workplace encourages you to bring your whole self to work.Our teams have a great time at work, but we still take serving fresh, delicious food seriously. We develop our staff to ensure they grow with us.We live by values like Pride, Passion, Courage,...

  • Customer Loyalty Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeLoyalty Full time $100,000 - $140,000

    Drive customer loyalty and retention as a Senior Marketing Analyst.About the RoleDevelop and execute strategies to enhance customer engagement, drive repeat business, and increase customer lifetime value.Lead the design and implementation of customer loyalty programs to meet customer needs and maximize program performance.Key ResponsibilitiesDesign,...