Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our business systems and applications.
Key Responsibilities:
- Provide technical support to staff and external partners
- Manage and update Shopify content
- Maintain and refresh SharePoint content
- Collaborate with multiple departments to ensure data integrity and apply best practices
- Provide L1 support and escalate issues when necessary
- Deliver training and create documentation for new or updated processes
Requirements:
- Minimum 2 years experience in a similar role
- Excellent communication skills and ability to think on your feet
- High attention to detail and advanced computer skills
- Experience using Microsoft 365 and Business Central is highly advantageous
This is a temporary contract with the potential to progress into a fixed-term contract for the right candidate. The successful candidate will undergo a National Police Check if successful in this role.
We are looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of operations, policies, and procedures.
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Melbourne, Victoria, Australia First Focus Full time{"title": "Technical Support Specialist", "description": "Join Our Team as a Technical Support SpecialistFirst Focus is a leading Managed Service Provider seeking an exceptional IT professional to join our team as a Technical Support Specialist. As a key member of our Service Desk team, you will be responsible for providing remote support to our clients...
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