Technical Customer Service Representative

4 weeks ago


Melbourne, Victoria, Australia Rinnai Full time

**Technical Support Role for Gas Heating Products**

Rinnai Australia is a fast-growing and energetic organisation that invests heavily in Australian manufacturing, latest technologies, and multi-stream category support.

We currently have a position for an experienced tradesperson to provide technical advice and remote support in the THD department for associated branded products to all customer types, including plumbers, gas fitters, installers, consumers, etc.

The successful candidate will liaise with key internal stakeholders to provide timely product operation and service information, maintenance and diagnostic guides to our customers. They will also provide specialist technical help desk support for Gas Heating products and related ducted reverse cycle heating and cooling systems.

**Requirements**

  • Trade qualifications in plumbing and gasfitting
  • Installation experience with gas ducted heating systems and related equipment
  • Intermediate general computer skills and competency using the Microsoft Office suite
  • Confident, courteous telephone techniques
  • Excellent verbal and written communication skills
  • Excellent customer service focus
  • Experience in refrigerated air conditioning would be an advantage

In return for your dedication, knowledge, and hard work, we offer a competitive salary commensurate with skills and experience and excellent company benefits such as an onsite gym, generous product discounts, and additional personal insurance products.



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