Customer Service Representative
2 weeks ago
About the Role:
We're seeking a Customer Service Super Star to join our engaging Customer Experience team at Laminex Australia. Our culture values people and growth, offering endless opportunities for your career.
As a Customer Service Representative, you'll play a vital role in making it easy to do business with Laminex. Reporting to a Team Leader, you'll handle an array of customer enquiries, including handling orders, tracking deliveries, addressing technical queries, and managing credits via phone, email, and webchat.
Key Responsibilities:
- Agile and Dynamic Approach: Balance various systems and processes in a fast-paced customer service environment.
- Effective Communication: Clearly communicate key information to internal teams.
- Performance-Driven: Strive to achieve key contact Key Performance Indicators (KPIs) related to customer service and uphold high customer satisfaction standards.
- Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach.
- Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues.
What You'll Enjoy:
- Operating Monday to Friday, with closure during National Public Holidays and over Christmas/New Year (guaranteed time off)
- Rotating Roster – 8-hour shift between 7:30 AM and 7:30 PM, plus a half-hour lunch break
- Free on-site car parking
- Access to our Experience Program, offering staff discounts, recognition, and health and wellbeing benefits
- Fun team engagement activities, plus awards and rewards for outstanding performance and behavior
Help shape the future of customer service at Laminex Australia by joining our team today.
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