Field Service Operations Specialist

7 days ago

Melbourne, Victoria, Australia beBeeFieldServiceSupport Full time $90,000 - $120,000

We are seeking a skilled Field Service Support professional to join our team for Melbourne-based projects. This is a permanent role with a global IT service leader.

**Key Responsibilities**:

- Perform field service tasks, identify technical problems, and analyze issues through remote or on-site activities across various service categories.
- Contribute to customer satisfaction by executing service work according to customer orders and expectations.
- Build strong relationships with customers, understanding their needs, and identifying new sales opportunities.

**Additional Responsibilities**:

- Prepare and maintain accurate documentation and reports for customer signatures.
- Troubleshoot equipment failures, recommend preventive measures, and proactively suggest product and quality improvements.

**About Us**:
We value diversity and welcome applicants from diverse backgrounds. Our recruitment process focuses on essential skills and abilities.

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