IT System Support Specialist

1 month ago


Perth, Western Australia DevelopmentWA Full time
About the Role

DevelopmentWA is seeking a skilled Application Administrator to join our ICT and Digital Transformation team. This role provides customer-centric support for applications managed by the System and Services team, ensuring seamless use, deployment, and maintenance of computer infrastructure and software.

Key Responsibilities
  • Deliver application administration and functional support to key business systems, including Clarity PPM, Oracle EBS, DocuSign, and Microsoft 365 applications.
  • Develop and maintain system and application configuration to meet organisational needs.
  • Design and implement processes and procedures to streamline operations.
  • Develop training manuals aligned with defined business processes and procedures.
  • Provide training and host information sessions, including inductions and ad-hoc training on information systems, software, and services.
  • Assist in evaluating, planning, executing, testing, and implementing desktop hardware or software upgrades and voice communication technologies.
  • Perform routine auditing, monitoring, and testing to ensure information system performance and identify potential issues.
About You

To be successful in this role, you will require:

  • Demonstrated experience in development, delivery, and continuous improvement processes.
  • Proven work experience in ICT, focusing on applications support, administration, and training, with a strong understanding of Windows Operating Systems, desktop software, and hardware.
  • Experience delivering ICT-related training.
  • Strong analytical and problem-solving skills, including the ability to assess complex business needs and translate them into relevant digital solutions.
  • Excellent organisational skills, with the ability to work on multiple projects simultaneously.
  • Well-developed verbal, written, and interpersonal communication skills, enabling effective engagement and collaboration with diverse stakeholders.
  • A high level of computer literacy, with a strong understanding of software development lifecycle.
  • Deliver an exemplary standard of customer service, inclusive of proactive approaches to problem solving.
What We Offer

As a valued member of our team, you will enjoy:

  • Flexible working arrangements, including hybrid work options.
  • An organisation committed to sustainability, aiming for net zero carbon emissions.
  • Brand new office space in Mia Yellagonga Tower 2 (BDO building), offering stunning views of Kings Park.
  • Study Assistance and professional development opportunities.
  • End-of-trip facilities.
  • An active social club and volunteering opportunities.
  • An agile and progressive workplace culture built on our core values of Brilliance, Alliance, Courage, and Integrity.

The estimated salary range for this position is $97,311 - $102,172 per annum, plus superannuation benefits.



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