IT Systems Support Specialist

1 month ago


East Perth, Western Australia Public Transport Authority Full time

About the Role

The Public Transport Authority (PTA) is seeking a skilled IT Systems Support Officer to join our team in the Information Management and Operational Systems division. This role offers an exciting opportunity to contribute towards the review of working practices, improving processes and guidance documents for the PTA's Building Access System.

As an IT Systems Support Officer, you will be responsible for ensuring the current Building Access System (Gallagher) performance meets operational requirements, while maintaining the highest levels of availability, reliability, integrity, and security for PTA employees and contractors. Your primary focus will be on identifying problem areas, proposing, and implementing solutions to enhance IMOS systems and services.

Working closely with the IT Operations team, you will manage and maintain various enterprise-grade IT systems, including Windows 10, Windows Active Directory, and TCP/IP networking concepts. Your comprehensive experience in IT desktop support and sound understanding of role-based security, network protocols, and business outcomes will enable you to effectively prioritize tasks, manage stakeholder expectations, and contribute to contract management and project works.

We are looking for an individual with strong analytical skills, who can analyze information, provide reports, and communicate effectively with internal and external stakeholders. If you have a passion for adapting to new technologies, processes, and systems, and are committed to delivering high-quality results, we encourage you to apply for this exciting opportunity.

About You

To succeed in this role, you will need:

  • Considerable recent experience in IT Desktop Support
  • Sound understanding of role-based security, TCP/IP networking concepts, and Windows 10
  • Demonstrated knowledge and experience in Windows Active Directory, system improvements, and prioritizing fault and maintenance activities
  • Strong communication, interpersonal, and organizational skills

Salary

This is a full-time fixed-term position available for 36 months with the possibility of further extension(s) and/or permanency. The estimated salary range for this position is between AU$70,000 - AU$90,000 per annum, depending on your level of experience and qualifications.

What We Offer

The PTA is an equal opportunity employer that encourages people from diverse backgrounds to apply. We offer a dynamic work environment, opportunities for professional growth and development, and a competitive remuneration package.



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