Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTroubleshooter Full time $80,000 - $130,000

Our company has a long history of excellence in the industry, dating back over 50 years. We are a respected leader in the design and distribution of innovative aluminium systems.

About the Role

This technical support position is responsible for assisting customers with V6 applications. Working collaboratively with other team members to provide exceptional customer service and ensure we exceed customer expectations.

  • Providing timely responses to customer inquiries via phone or email.
  • Supporting fabricators with the day-to-day management of their AiQ Database.
  • Managing the Alspec App Support ticketing system.
  • Assisting fabricators with updates to their AiQ database.
  • Conducting remote troubleshooting and debugging.
  • Ensuring accurate documentation in the ticketing system for future reference and escalated tickets for development.
  • Following up with fabricators on the status of their tickets.
  • Communicating issues identified during testing or fabricator tickets to the development team.

This role requires a bright, proactive, and friendly individual who thrives under pressure and enjoys interacting with customers and staff. Strong problem-solving skills, time management, and attention to detail are essential.

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