Head of Recoveries Leadership Position

2 weeks ago

North Lakes, Queensland, Australia Auto & General Full time

About Us

At Auto & General, we strive to provide innovative solutions to safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're committed to achieving our goal of being Australia's best insurer.

The Role

The Head of Recoveries will lead the Recoveries claims management teams, implementing strategies to streamline the claims recovery process and improve efficiency. Key to contributing to the overall success of the Third-Party Recoveries & Settlements business is to establish recovery strategies and implement them to support business claim cost outcomes.

The role works collaboratively with the Third-Party Settlement and Recoveries Leadership Team and General Manager to lead a team of managers, team leaders, and claims consultants to deliver honest, efficient, and effective claims management services that deliver cost-effective claim outcomes for the business. A key requirement will be the identification of opportunities for process improvement and automation, all while ensuring the department is adhering to all regulatory and compliance obligations.

Key Accountabilities

This role is responsible for the operational performance of the Recoveries business, measured through key metrics. It oversees a substantial cost pool and manages a well-resourced function. The role involves managing proactively third-party recovery claims, minimizing claims leakage, and managing complaints. Key duties include developing recovery strategies to mitigate financial risks. Additionally, the role focuses on streamlining the recovery process for efficiency, collaborating with the Optimisation team on automation, and ensuring regulatory compliance.

Strategic Leadership:

  • Developing and implementing recovery strategies
  • Building strong stakeholder relationships
  • Leading and motivating the recoveries function
  • Exhibiting strong leadership

Operational Management:

  • Overseeing day-to-day operations
  • Collaborating with the Optimisation team
  • Managing the recovery budget

Risk Management:

  • Identifying and mitigating recovery risks
  • Ensuring regulatory compliance
  • Managing disputes

Performance & Reporting:

  • Monitoring and reporting on recoveries performance
  • Identifying and implementing opportunities for improvement
  • Presenting regular reports to senior management

Qualifications and Experience:

  • Ideally, 10 years of experience in a leadership role in the insurance industry or similar
  • Strong working knowledge of motor insurance claims management relative to applicable legislation, processes, and industry best practices
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders
  • Demonstrated ability to effectively engage, influence, and develop others
  • High-level conceptual, analytical, and problem-solving skills and the ability to develop innovative solutions
  • Understanding the linkage between data and emerging technology solutions to optimize business performance and outcomes

Our Perks:

  • Extra leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually.
  • Additional leave: Team members can also purchase up to two additional weeks of leave per year.
  • Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities.
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
  • Perks App: Access to an employee benefits and discounts app called 'Perks' offering you great discounts, offers, and programs across a range of areas.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

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