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2 months ago
About Us
AfterShip is a pioneering automation platform that empowers e-commerce retailers to create and manage exceptional online shopping experiences.
We power the tracking of over 4.4 billion order shipments for 17,000 e-commerce retailers like Amazon, Harry's, and Kylie Cosmetics.
Our innovative, industry-leading SaaS solutions include email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and more.
We deliver strong product-market fit, prioritizing real problems for our customers, resulting in a strong growth trajectory for the company.
We secured a $66 million Series B investment in 2021.
Our Culture
We're building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale.
Even with over 10 years of experience and 450 AfterShippers across 8 global offices, we maintain a dynamic and agile approach to our work.
We operate with a flat team structure, where you'll have opportunities to contribute your ideas and take ownership of your work to create meaningful impact for the business and our customers.
Job Responsibilities
- Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth.
- Lead the onboarding process for new clients in conjunction with the Technical Account Manager for implementation.
- Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities.
- Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams.
- Develop a comprehensive understanding of the AfterShip platform to effectively communicate its features to users at all levels within client organizations.
- Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services.
- Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success.
- Share best practices and new product features with customers while providing feedback to the product team.
- Assume responsibility for meeting dollar retention and expansion KPIs.
- Travel as needed for client meetings/trade show events (up to 25%, fully covered).
- Drive growth of AfterShip's client base and revenue in APAC markets.
Requirements
- Bachelor's Degree or higher.
- 7-10+ years of experience in customer-facing roles in sales/business development/account management/customer success, with a proven track record of consistently delivering great results.
- Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.
- Ability to manage complex projects and collaborate with multiple internal and external stakeholders.
- Comfortable in a fast-paced environment requiring strong time management and prioritization skills.
- Exceptional executive-level interpersonal, project management, communication, and problem-solving abilities.
- Excellent listening and analytical skills, with a consultative selling approach and high motivation.
- Customer-focused, quick learner, and a team player; thinks big but acts small; demands high standards.
- Outstanding written and verbal communication skills for effective presentations.
- Proficiency in English is required; proficiency in Mandarin, Cantonese, or other languages is a plus.
- Based in Melbourne or Sydney, Australia, with experience working in international teams as a remote role.
