Site Reliability Engineering Role

2 weeks ago

Melbourne, Victoria, Australia Xero Full time

Xero is a leading cloud-based accounting software company that helps small businesses and their advisors grow and thrive. We're seeking a skilled Site Reliability Engineer to join our Reliability Tooling and Engineering Health team in Melbourne, Brisbane, or Sydney.

About the Team

Our Site Reliability Engineering team drives and influences Xero to provide the most reliable experience for our customers. We're a global team based across New Zealand, Australia, and the USA, and we combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.

About the Role

As a Site Reliability Engineer in our Reliability Tooling and Engineering Health team, you'll help us develop and integrate a collection of tools that enable teams at Xero to easily visualise and manage operations and incidents, to support reliability, operational excellence, continuous delivery, and engineering productivity at Xero. You'll have the opportunity to leverage your technical experience to drive and contribute to team deliverables and broader SRE and Xero initiatives.

Responsibilities

    • Contribute to the delivery of projects aligned with team goals, solving ambiguous problems with innovative solutions.
    • Design and maintain robust software components, understanding when to refactor or maintain existing systems.
    • Make data-driven decisions, balancing various perspectives to achieve well-rounded solutions.
    • Advocate for continuous improvement of systems and processes within the team, and across the organisation.
    • Establish reliable processes for feature rollouts, monitor success metrics, and ensure system health and quality.
    • Exposure to on-call duties, including incident management and response, troubleshooting efforts, as well as conducting post-incident reviews and learning from incidents.

Requirements

    • Experience using software engineering to solve operational, reliability challenges and deliver technical initiatives.
    • Proficiency in one or more object-oriented programming languages (e.g., C#, JavaScript, Java, Python) or experience with infrastructure-as-code (e.g., Terraform, Cloudformation).
    • Experience working with cloud providers such as AWS, Azure, or GCP, alongside experience with logging and monitoring tooling such as Sumo Logic and New Relic.
    • Experience with designing, developing, and operating internal developer tooling, in a complex distributed systems environment.
    • Strong experience working in a DevOps environment, preferably with exposure to more mature CICD practices and capabilities.
    • The ability to work in a cross-functional, collaborative environment and identify technical dependencies to ensure project success.

Why Xero?

Xero offers a range of benefits, including generous paid leave, dedicated paid leave for wellbeing, health insurance, and a range of other perks. You'll have the opportunity to do the best work of your life at Xero.

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