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Technical Support Specialist

2 months ago


Melbourne, Victoria, Australia Rinnai Full time
Technical Customer Service Representative

Are you a skilled tradesperson looking for a new challenge? Rinnai Australia is seeking an experienced technical customer service representative to join our team.

This is an exciting opportunity to work in a rapidly growing manufacturing company located in Braeside. As a technical customer service representative, you will provide technical advice and remote support to customers, including plumbers, gas fitters, installers, and consumers.

You will liaise with internal stakeholders to provide timely product operation and service information, maintenance and diagnostic guides to our customers. Your expertise in gas ducted heating systems and related equipment will be invaluable in this role.

What's needed?

  • Trade qualifications in plumbing, gasfitting, and refrigerated air conditioning
  • Installation experience with gas ducted heating systems and related equipment
  • Intermediate general computer skills and competency using the Microsoft Office suite
  • Confident, courteous telephone techniques
  • Excellent verbal and written communication skills
  • Excellent customer service focus

What's on offer?

In return for your dedication, knowledge, and hard work, we offer a competitive salary commensurate with skills and experience, and excellent company benefits, including an onsite gym, generous product discounts, and additional personal insurance products.