Communications and Change Management Specialist

4 days ago


Ipswich, Australia Ipswich City Council Full time

About the Role


The Ipswich City Council seeks a highly skilled Communications and Change Management Specialist to join its Customer Experience (CX) team.


This is a 12-month fixed-term position, Level 5, with a salary commencing at $93,169 plus 12.5% superannuation.


The successful candidate will be responsible for all internal and external engagement activity for the CX Program of Work, focusing on connecting the organisation with projects planned and currently underway.


Key responsibilities include:



  • Developing and implementing communication plans, events, and activities in partnership with the team
  • Providing specialist advice on communication techniques and mechanisms and developing and delivering internal communications
  • Tapping into the internal and external communications networks within council and disseminating information to stakeholder groups of all levels
  • Demonstrating a passion for customer-centric thinking and improvements
  • Working autonomously, collaboratively, decisively, and with attention to detail
  • Multitasking and prioritising disparate project deadlines, along with CX BAU work

About You


To be successful in this role, you will have:



  • Qualifications in marketing and/or communications or demonstrated performance in a similar role
  • Experience in both internal and external communications and/or change management
  • A passion for customer-centric thinking and improvements
  • Demonstrable capacity to work autonomously, collaboratively, decisively, and with attention to detail
  • An ability to multitask and prioritise disparate project deadlines, along with CX BAU work

About the Benefits


Ipswich City Council offers a positive workplace culture, work/life balance, diversity and inclusion, learning and development, health and well-being, and leave options.


This is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity.


We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership.


Join us in shaping the future of the city and its people.



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