Change and Communications Lead

3 days ago

Ipswich, Australia Ipswich City Council Full time

**About the role**

As the Change and Communications Lead you will be part of the Customer Experience (CX) team and responsible for all internal and external engagement activity for the CX Program of Work. Your focus will be on connecting the organisation with projects planned and currently underway.

Some of your key responsibilities will include:

- Communication activities for the CX Program of Work, while keeping to a recognisable CX branded style guide
- Develop project communication plans, events, and activities in partnership with the team
- Provide specialist advice on matters relating to communication techniques and mechanisms and developing and delivering internal communications
- Tap into the internal and external communications networks within council and disseminate information to stakeholder groups of all levels
- Deliver on the _Customer Experience Champions_ component of the ‘CX Cross Functional Teams’ project
- Provide support to enhance communication skills and competencies within the team

View the position description for more details about the role.

**About you**

To be successful in this role you will have:

- Qualifications in marketing and/or communications or demonstrated performance in a similar role
- Experience in both internal and external communications and/or change management
- A passion for customer-centric thinking and improvements
- Demonstrable capacity to work autonomously, collaboratively, decisively, and with attention to detail
- An ability to multitask and prioritise disparate project deadlines, along with CX BAU work
- Belief in our values of communication, collaboration, integrity, efficiency, and leadership

**About the benefits**

This is a 12-month fixed-term position, Level 5 with a salary commencing at $93,169 plus 12.5% superannuation.
- **Positive workplace culture**: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
- **Work/Life balance**: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
- **Diversity and inclusion**: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
- **Learning and development**: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
- **Health and well-being**:Access to gym memberships, employee assistance program and special events supporting your physical and mental health
- **Leave options**:Annual leave with 17.5% leave loading, cultural leave and other leave options
- **Salary packaging**: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

**About us**

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
**_‘Ipswich, a city of opportunity for all. Join us.'_**

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

**Join us**

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
- A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role.
- A resume of no more than 4 pages including current qualifications and visas (if relevant) that you hold.

**Closing date: 26 November 2024.**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.

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