Senior Cessation Service Manager

1 week ago

Sydney, New South Wales, Australia beBeeCareer Full time $112,396 - $116,038

Job Summary

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The NSW Quitline Team Lead is a senior position in the delivery of high-quality cessation services to the community.

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Key Responsibilities

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  • Provide supervision to counsellors on shift and be the first point of escalation for clients and counsellors.">
  • Deliver telephone counselling to people who smoke and/or vape, and provide informational support to carers, family members, and health professionals about cessation care.">
  • Complete clinical assessments, develop treatment plans, deliver evidence-based counselling, refer to other services, and conduct follow-up sessions to maintain client motivation and prevent relapse.">
  • Support diverse population groups with varying health conditions; work to maintain high-quality, client-centred service delivery.">
  • Monitor and evaluate the service; participate in quality improvement activities to ensure NSW Quitline is an efficient, evidence-based service.">
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Requirements

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  • Completed at least a 3-year bachelor's degree in counselling, social work, or psychology, and a minimum of 3 years' post-clinical experience in counselling, eligible for registration with the relevant peak body.">
  • Demonstrated experience mentoring and training counsellors in a clinical service.">
  • Demonstrated experience identifying and implementing quality improvement opportunities for service improvement.">
  • High-level verbal and written communication skills, including clinical documentation and client communications.">
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Working Arrangements

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  • Rostered 38 hours per week on rotating shifts, including weekends and hours outside business hours; backfilling shifts as required.">
  • Provide bilingual counselling support; bilingual applicants are encouraged, especially those who speak Arabic.">
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