Effective Operational Manager

1 week ago

Redland City, Australia beBeeLeadership Full time
Job Overview

This is a hands-on leadership role, ideal for an experienced Team Leader who enjoys building relationships and supporting their team succeed in a professional environment.

The successful applicant will lead and oversee the daily operations of both housekeeping and laundry functions to ensure the facility is maintained in a clean, safe and environment for residents.

Key Responsibilities
  • Operational Leadership: Supervise, coordinate and mentor housekeeping and laundry staff to ensure timely completion of tasks to a high standard.
  • Quality Control and Safety: Ensure all housekeeping and laundry services comply with organisational policies, aged care standards, infection prevention and control guidelines and workplace health and safety regulations.
  • Audits: Conduct regular internal audits of housekeeping and laundry practices addressing non-conformances promptly.
  • Documentation and reporting: Maintain accurate records relating to cleaning schedules, laundry cycles, stock levels, incident reports and compliance checks. Ensure documentation is up-to-date and accessible for audits and accreditation.
  • Quality Improvements: Actively contribute to the development and implementation of quality improvement initiatives. Use data from resident feedback, audits and incident reports to identify trends and areas for service enhancement.
  • Risk Management: Identify risks in service delivery (e.g. infection outbreaks, equipment failures, supply shortages) and implement mitigation strategies in collaboration with management.
  • Confidentiality: Handle resident information, incident reports and staff performance issues with discretion and in accordance with privacy and confidentiality standards.
  • Professional Development: Stay informed about changes to aged care legislation, workplace safety requirements ensuring team practices remain current and compliant.
  • People Leadership: Provide effective and accountable leadership to a multidisciplinary team, fostering a culture of excellence, safety, respect and inclusion.
  • Communication & Stakeholder Engagement: Act as the first point of contact for residents in relation to housekeeping and laundry services. Actively listen to concerns, respond promptly to requests and ensure services meet resident expectations whilst maintaining dignity and respect.
Benefits
  • Competitive salary + Super + meals and entertainment
  • A collaborative and supportive team environment that values innovation
  • The chance to shape the Housekeeping and Laundry Teams, driving positive change within the facility
  • Be part of an organisation where your expertise and input are valued, contributing to the success of a people-focused company
Requirements

To be successful in this role, you must have experience in operational leadership, quality control and safety, risk management and communication. You should also be able to work effectively in a team environment and possess excellent interpersonal skills.

Why Work for Us?

We are committed to providing a safe and inclusive work environment that values diversity and promotes equality of opportunity. We offer a range of benefits including competitive salary, superannuation and meal allowances.

Our team is passionate about delivering high-quality care and support to our residents, and we are seeking someone who shares our vision and values.

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