Operations Excellence Manager

1 week ago

Sydney, New South Wales, Australia beBeeOperational Full time $90,000 - $120,000
Operational Excellence Leader

Transform your career with a role that drives growth and progress in an environment of constant change.

This operational excellence leader position is designed for individuals who are passionate about delivering exceptional results and driving business success. You will be responsible for managing and controlling input, movement, process/sort, and output of various functions of operations to develop and influence positive team outcomes.

As an operational excellence leader, you will lead, motivate, and empower employees through effective communication, excellent leadership, regular performance feedback, and team building to maximise customer satisfaction, employee satisfaction, and team productivity.

You will analyse day-to-day results in depot operations and take action to meet depot targets for service quality, loss and damage reduction, at optimum costs. Establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty, and retention.

Utilise standard tools and methods to ensure daily/weekly/monthly reporting, measuring, and control of resources, activity service performance, and cost. Ensure continuous improvement and share best practices implementation, initiating and implementing optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost.

Explore opportunities to improve service level in the most cost-efficient way and ensure all resources are focused to achieve high-quality service performance. Ensure staff are trained, identifying training needs and implementing programs and people development strategies.

Ensure full regulatory compliance with our Transport Security Program as well as managing Border License requirements to ensure no breaches of our legal obligations.

Key Responsibilities:
  • Lead, motivate, and empower employees to deliver exceptional results.
  • Analyse day-to-day results in depot operations and implement targeted improvements.

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