Hearing Health Support Specialist
2 weeks ago
At Sonova, our mission is to help people live life without limitations. We achieve this by providing innovative hearing care solutions and exceptional service.
Job SummaryWe are seeking a Hearing Health Support Specialist to join our team in Adelaide, Australia. The successful candidate will provide top-notch support to our clients, helping them manage their hearing health and overcome hearing loss.
This is a casual position, providing general support and leave cover for our busy hearing clinics across Adelaide. Working hours are between Mondays and Fridays 9 AM to 5 PM, usually working full day shifts.
Key Responsibilities- Welcoming clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics
- Learning and competently using a range of software and applications
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and lots of energy
- Excellent organisational and time management skills
- Focus on results and the best possible outcomes for both our clinic and our clients
- An interest in learning about features and basic repair/maintenance of hearing aids
- Prior experience in customer service/admin
- Ability to work across different locations
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on hearing aid products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values-driven and people-centered culture
- Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
We pride ourselves on being an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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