Claims Administrator
3 weeks ago
SIXT Australia is seeking a skilled Claims Administrator to join our team on a 6-month contract. As a Claims Administrator, you will play a crucial role in evaluating and validating reported damages, ensuring accurate data entry, and maintaining clear communication with customers.
Key Responsibilities- Verify and analyze claims documents to ensure compliance with Standard Operating Procedures.
- Confirm receipt of invoices and assessments from the Fleet and Operations teams.
- Ensure accurate data entry and maintenance within the Claims Management System.
- Liaise with internal stakeholders to inform them of damage charges relating to corporate accounts.
- Conduct follow-ups with internal stakeholders to ensure necessary responses and information are received for claims progression.
- Identify roadblocks and challenges in the claims process and present proposals for process improvements.
- Maintain clear and professional communication with customers regarding their claims.
- Ensure claims mailboxes are managed accordingly to respond to customer enquiries within 24-48 hours.
- Respond to customer telephone enquiries.
- Calculate and inform customers of damage charges.
- Review accident claims and determine liability in preparation for claim lodgement.
- 2+ years' experience in a previous Claims or Administration role.
- Strong attention to detail, time management, and portfolio management skills.
- Excellent customer service and communication abilities.
- Ability to overcome objections and work with high volumes.
- Analytical mindset with problem-solving skills.
- Dispute handling and conflict resolution expertise.
- Familiarity with claims management software, databases, and processes.
- Progressive flexibility, leave, and well-being benefits.
- Travel discounts on SIXT car rental, cruises, and accommodation.
- Complimentary myNRMA membership with discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
- Discounts on NRMA insurance products.
SIXT Australia celebrates and welcomes diversity, creating an inclusive workplace where our people feel respected, heard, valued, and connected.
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Claims Administrator
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Sydney, New South Wales, Australia SIXT Australia Full time{"title": "Claims Administrator", "description": "Job SummarySIXT Australia is seeking a skilled Claims Administrator to join our team on a 6-month contract. As a key member of our Claims team, you will be responsible for evaluating and validating reported damages, ensuring accurate data entry, and maintaining clear communication with customers.Key...
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