Global Messaging Support Specialist

22 hours ago


Canberra, ACT, Australia Fujitsu Full time
About Fujitsu

We are a global leader in technology and business solutions, transforming organisations and the world around us. Our long heritage of innovation and expertise has enabled us to contribute significantly to the growth of society and our customers.

Our Values

We put people first, valuing diversity and promoting an inclusive culture. We strive to bring together diverse perspectives and talents, encouraging our people to be their authentic selves.

Job Overview

We are seeking an experienced Formal Messaging Technician to join our 24/7 close-knit team, providing critical support for ongoing customer operations. This role involves coordinating and supporting customer messaging within the Defence strategic environment.

Key Responsibilities
  1. Monitor servers, messaging queues, and gateways to ensure seamless communication.
  2. Provide level one and two support for various applications, creating, modifying, deleting, and maintaining user accounts as needed.
  3. Confirm successful delivery of formal messages to customers via multiple methods.
  4. Conduct onsite security-specific activities, adhering to relevant security requirements and standards.
  5. Maintain effective customer relationships and deliver training/workshop sessions.
Requirements
  1. Australian Citizenship is essential.
  2. NV2 Security Clearance is mandatory.
  3. Experience within the Defence ICT environment is highly desirable.
  4. Ability to work under pressure and meet tight deadlines.
  5. Strong problem-solving skills with the capacity to interpret complex situations.
  6. Capacity to work on a 24/7 roster.
Why Join Us?

Fujitsu offers a dynamic and inclusive work environment, prioritising employee growth and development. We provide tailored career paths, flexible work arrangements, and a range of benefits to support your professional and personal well-being.

Equal Opportunities Employer

We value diversity and welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.

Salary:

$120,000 - $150,000 per annum, depending on experience and qualifications.



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