Application Support Specialist

1 month ago


Canberra, ACT, Australia Launch Recruitment Full time

Job Title: Application Support Specialist

Location: Canberra, Brisbane, or Melbourne

Contract Length: 12 Months renewable

Primary Technology: Enterprise Application Integration (EAI)

We are seeking a talented individual to join our team as an Application Support Specialist. In this role, you will collaborate with cross-functional teams to troubleshoot and resolve application issues. Your expertise in Integration / API based Prod Support, IBM MQ and IBM App Connect Enterprise software, and IBM WBI Message Broker Technologies will be essential in providing dynamic support to our clients.

Key Responsibilities:

  • Collaborate with cross-functional teams to troubleshoot and resolve application issues.
  • Perform root cause analysis and implement corrective actions.
  • Develop and maintain technical documentation.
  • Conduct thorough analysis of system performance and recommend enhancements.
  • Participate in on-call rotation to provide 24/7 support.
  • Identify opportunities for process improvement and automation.
  • Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools.
  • Serve as subject matter advisor for supported applications for the team.
  • Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
  • Perform continuous improvement activities.
  • Release and Deployment Management.
  • Stay updated with industry trends and emerging technologies to optimize application support.
  • Provide training and guidance to junior team members to enhance their skills.
  • Develop innovative strategies to improve application remediation processes.

Job Qualifications:

  • Integration / API based Prod Support.
  • IBM MQ and IBM App Connect Enterprise software.
  • IBM WBI Message Broker.
  • Configuration management.
  • Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc.

Preferred Skills:

  • Understanding of AWS and/or Azure cloud platforms.
  • Understanding of application monitoring tools and technologies.
  • Ability to quickly develop prototypes and proof of concepts.
  • Must be an Australian Citizen, and a security clearance is desirable.
  • Preference for those with experience in Federal Gov.


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