Application Support Specialist
1 month ago
Job Title: Application Support Specialist
Location: Canberra, Brisbane, or Melbourne
Contract Length: 12 Months renewable
Primary Technology: Enterprise Application Integration (EAI)
We are seeking a talented individual to join our team as an Application Support Specialist. In this role, you will collaborate with cross-functional teams to troubleshoot and resolve application issues. Your expertise in Integration / API based Prod Support, IBM MQ and IBM App Connect Enterprise software, and IBM WBI Message Broker Technologies will be essential in providing dynamic support to our clients.
Key Responsibilities:
- Collaborate with cross-functional teams to troubleshoot and resolve application issues.
- Perform root cause analysis and implement corrective actions.
- Develop and maintain technical documentation.
- Conduct thorough analysis of system performance and recommend enhancements.
- Participate in on-call rotation to provide 24/7 support.
- Identify opportunities for process improvement and automation.
- Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools.
- Serve as subject matter advisor for supported applications for the team.
- Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
- Perform continuous improvement activities.
- Release and Deployment Management.
- Stay updated with industry trends and emerging technologies to optimize application support.
- Provide training and guidance to junior team members to enhance their skills.
- Develop innovative strategies to improve application remediation processes.
Job Qualifications:
- Integration / API based Prod Support.
- IBM MQ and IBM App Connect Enterprise software.
- IBM WBI Message Broker.
- Configuration management.
- Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc.
Preferred Skills:
- Understanding of AWS and/or Azure cloud platforms.
- Understanding of application monitoring tools and technologies.
- Ability to quickly develop prototypes and proof of concepts.
- Must be an Australian Citizen, and a security clearance is desirable.
- Preference for those with experience in Federal Gov.
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