Front Office Customer Experience Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeService Full time $45,000 - $73,000
Guest Service Representative Job Description

Key Responsibilities:

  • Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
  • Handle various payment types, including cash, checks, debit, or credit.
  • Respond to guest calls, messages, requests, questions, or concerns in a professional manner.
  • Coordinate with housekeeping to ensure rooms are ready for guests.
  • Provide directions and information regarding the property and local areas of interest.

For this role, you will need excellent communication and interpersonal skills, experience in front office operations, and a strong background in customer service. Availability for shift work on a rotated roster is also required.

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