Highly Skilled Customer Service Specialist
3 weeks ago
Are you passionate about delivering exceptional customer service? Do you have a strong commitment to providing high-quality support to clients?
We are seeking a highly skilled Customer Service Officer to join our team at a reputable State Government Agency. As a Customer Service Officer, you will play a vital role in delivering high-quality customer service and support to school-based and corporate customers.
About the Role
The purpose of this role is to deliver high-quality customer service and support to customers by providing initial advice and direction in relation to finance, human resources, and technical systems-related queries within a shared services contact centre environment.
Duties
- Deliver quality customer service and strong customer engagement in a high-volume contact centre environment.
- Handle customer enquiries promptly and courteously.
- Escalate more complex enquiries for action and resolution.
- Maintain knowledge of policy, legislation, business processes.
- Maintain accurate data records in a customer management system.
Requirements and Skills
- Strong English language skills – verbal and written (great punctuation and spelling).
- Display resilience and courage.
- Compassion, kindness, and empathy are a must – difficult conversations need to be approached with understanding.
- Manage self, including accountability and initiative.
- Communicate effectively.
- Assess and solve problems.
Benefits
- Weekly pay.
- Ongoing support: Pre, during, and post placement.
- Dedicated consultant per contract.
- Employee Assistance Program available.
We estimate that the salary for this role is around $70,000 - $80,000 per year, depending on experience and qualifications.
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