Highly Skilled Customer Service Specialist

3 weeks ago


Sydney, New South Wales, Australia Karlka Recruiting Group Full time

Are you passionate about delivering exceptional customer service? Do you have a strong commitment to providing high-quality support to clients?

We are seeking a highly skilled Customer Service Officer to join our team at a reputable State Government Agency. As a Customer Service Officer, you will play a vital role in delivering high-quality customer service and support to school-based and corporate customers.

About the Role

The purpose of this role is to deliver high-quality customer service and support to customers by providing initial advice and direction in relation to finance, human resources, and technical systems-related queries within a shared services contact centre environment.

Duties

  • Deliver quality customer service and strong customer engagement in a high-volume contact centre environment.
  • Handle customer enquiries promptly and courteously.
  • Escalate more complex enquiries for action and resolution.
  • Maintain knowledge of policy, legislation, business processes.
  • Maintain accurate data records in a customer management system.

Requirements and Skills

  • Strong English language skills – verbal and written (great punctuation and spelling).
  • Display resilience and courage.
  • Compassion, kindness, and empathy are a must – difficult conversations need to be approached with understanding.
  • Manage self, including accountability and initiative.
  • Communicate effectively.
  • Assess and solve problems.

Benefits

  • Weekly pay.
  • Ongoing support: Pre, during, and post placement.
  • Dedicated consultant per contract.
  • Employee Assistance Program available.

We estimate that the salary for this role is around $70,000 - $80,000 per year, depending on experience and qualifications.



  • Sydney, New South Wales, Australia Pedders Full time

    About UsPedders Suspension & Brakes is a leading Australian family-owned and operated business with a rich history and a bright future.We offer opportunities for career progression, the chance to work with quality products and people, and to become specialists in your field.The OpportunityWe are seeking a highly skilled and experienced technician/automotive...


  • Sydney, New South Wales, Australia Lawson Elliott Full time

    Job SummaryWe are seeking a highly skilled Payroll Specialist to join our Finance team at Lawson Elliott. As a key member of our payroll department, you will be responsible for managing end-to-end weekly, fortnightly and monthly payroll processing for all employees.About the RoleIn this role, you will efficiently handle payroll-related inquiries, ensuring...


  • Sydney, New South Wales, Australia MNF Group Full time

    As a highly skilled Network Infrastructure Specialist with the MNF Group, you will be responsible for delivering and supporting the company's network services.About the RoleThe ideal candidate will have 3-5 years of experience in a similar role and possess strong technical knowledge of network architecture and internet protocols. You will participate in the...


  • Sydney, New South Wales, Australia Eclipse Trading Full time

    Eclipse Trading, a leading proprietary trading firm in Asia, is seeking a highly skilled DevOps specialist to join its team. Based in Hong Kong, Sydney, Shanghai, or Chicago, this role offers a unique opportunity to be part of a large-scale transformation of our trading platform.As a DevOps specialist, you will play a key role in modernizing our deployment...


  • Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time

    This is a remote position offering an attractive compensation package of $120,000 per annum. As a highly skilled payments support specialist, you will be responsible for delivering exceptional technical expertise and customer service to our clients across Australia.Role – Level 2Key Responsibilities:Providing timely and effective resolution of complex...


  • Sydney, New South Wales, Australia Department of Foreign Affairs and Trade Full time

    The Department of Foreign Affairs and Trade is seeking an experienced protocol liaison specialist to facilitate the international arrival and departure of foreign senior visitors.About the RoleThis non-ongoing, casual position offers a unique opportunity for a highly skilled professional to work independently and exercise leadership skills in airport...


  • Sydney, New South Wales, Australia NICE Full time

    About NICENICE is a global leader in AI-powered self-service and omnichannel customer experience platform solutions. We empower organizations to deliver exceptional customer experiences, while increasing efficiency and reducing costs.Job SummaryWe are seeking a highly skilled technical support specialist to join our team as a Dedicated Support Engineer...


  • Sydney, New South Wales, Australia Optiver Full time

    About the Role:Optiver is seeking a highly skilled operations specialist to join our trading operations team in Sydney. As a key member of our team, you will be responsible for ensuring the smooth execution, crossing, confirmation, and reconciliation of trades.Key Responsibilities:Collaborate with our traders to ensure timely and accurate trade...


  • Sydney, New South Wales, Australia Stowe Australia Full time

    About Us:Stowe Australia is a renowned employer of choice, investing heavily in the development and retention of its employees. With over 100 staff members, including many with more than 15 years of service, we provide in-house and external training programs to continually up-skill our team.This has led to a skilled, high-performing, cohesive, and loyal team...


  • Sydney, New South Wales, Australia MNF Group Full time

    At MNF Group, we're seeking a Highly Skilled Network Infrastructure Specialist to join our team.As a key member of our Engineering department, you will be responsible for designing and implementing network infrastructure solutions that meet the needs of our customers. This role requires a strong understanding of network architecture, protocols, and...


  • Sydney, New South Wales, Australia Talenza Full time

    Job SummaryWe are seeking a highly skilled IT infrastructure specialist to join our team at Talenza. As a Senior Systems Engineer, you will play a key role in driving innovation and efficiency within our organisation.Key Responsibilities:Design, deploy, and maintain robust Wintel environments supporting critical business functions.Automate repetitive tasks...


  • Sydney, New South Wales, Australia Delivering 4 Customers Full time

    About the RoleDelivering 4 Customers (D4C) is a consortium of renowned companies, comprising John Holland, Service Stream, and WSP, partnered with Sydney Water to deliver comprehensive services across the Southern Region.We are seeking highly skilled labourers to join our expanding team in delivering excellence across the region. The successful candidates...


  • Sydney, New South Wales, Australia Talent International Full time

    A leading financial services provider is seeking a highly skilled network infrastructure specialist with expertise in multicast, data centre (VXLAN / EVPN) and BGP / OSPF to join their team on a permanent basis.This critical project aims to build a new, best-of-breed trading network. As a key member of the team, you will be responsible for designing,...


  • Sydney, New South Wales, Australia Stowe Australia Full time

    About Stowe AustraliaWe are a company that invests heavily in the development and retention of our employees, with over 100 employees having more than 15 years of continued service. We offer in-house and external training programs to ensure our employees stay up-to-date in their fields.Career OpportunitiesDue to our strong growth, we are seeking an...


  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    We are seeking a Highly Skilled ICT Support Specialist to join our Digital Policing and Operational Systems - Integration team within the Technology Command. As a key member of this team, you will provide technical support for the day-to-day operations of our organisation's ICT systems.This is an exciting opportunity to work collaboratively on ICT...


  • Sydney, New South Wales, Australia KBR Inc. Full time

    Job OverviewWe are seeking a highly skilled Water Infrastructure Specialist to join our team in Sydney. This is an exciting opportunity for a motivated individual to work on complex, large-scale projects that deliver great outcomes for our clients.Key ResponsibilitiesDesign and prepare reports and documentation for water and wastewater...


  • Sydney, New South Wales, Australia Millennium Management Full time

    At Millennium Management, we are seeking a highly skilled onsite technical specialist to join our team.The End User Service Support Technician is responsible for delivering exceptional support services to various groups in a fast-paced financial company. This role requires the ability to handle complex problems with expertise and sound judgment while working...


  • Sydney, New South Wales, Australia Westpac Group Full time

    Are you passionate about delivering exceptional digital experiences?We're seeking a highly skilled Quality Assurance Automation Specialist to play a crucial role in driving the quality of our digital products.About the RoleDrive Quality and Excellence: Ensure the highest standards of quality are maintained through automation, guaranteeing seamless user...


  • Sydney, New South Wales, Australia Allura Partners Full time

    We are seeking a highly skilled Systems Infrastructure Specialist to join our growing team at Allura Partners.Job Summary:The ideal candidate will have extensive experience in designing, implementing, and maintaining systems infrastructure that aligns with business goals and scalability requirements. This is an exciting opportunity to contribute to the...


  • Sydney, New South Wales, Australia Synaco Global Recruitment Full time

    Synaco Global Recruitment is currently seeking a highly skilled steel fabrication specialist to join their team in Wetherill Park. This ongoing position offers a lucrative pay rate, making it an attractive opportunity for experienced professionals in the field.The ideal candidate will possess trade qualifications as a 1st Class Welder, with strong MIG...