
Customer Order Support Specialist
2 weeks ago
The Customer Order Assistant Manager plays a pivotal role in supporting the Customer Order Manager to deliver exceptional customer service and drive business results.
- Supporting the Customer Order Manager with operational performance across picking and packing activities, ensuring timely delivery of high-quality services.
- Leading, managing, and coaching a team of Personal Shoppers to guarantee orders are picked and packed on time to stringent standards.
- Motivating, managing, and guiding Personal Shoppers to deliver results and drive best practice in the organization.
- Reviewing Voice of Customer commentary daily to ensure products are packed correctly and meet quality benchmarks.
The ideal candidate will possess a genuine passion for food and shopping, a customer-centric mindset, love of teamwork, and flexibility to adapt to change. They must be willing to work reliably and have a strong commitment to delivering outstanding customer service.
Key Responsibilities:
- Promote a culture of excellence in customer service and operational efficiency.
- Collaborate with cross-functional teams to achieve business objectives.
- Drive process improvements and implement best practices.
- Develop and maintain effective relationships with customers and stakeholders.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum 2 years of experience in customer-facing roles.
- Excellent communication, leadership, and problem-solving skills.
- Aptitude for analytical thinking and data-driven decision-making.
What We Offer:
- A dynamic and supportive work environment.
- Competitive compensation and benefits package.
- Ongoing training and development opportunities.
- A chance to make a real impact in the industry.
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