Customer Experience Officer
1 month ago
Celotti Workforce is seeking a proactive and community-focused Customer Experience Officer for our client based in Darwin, NT.
- Immediate start available.
- 3-month contract.
- Work with a Government Organisation.
As a member of the Customer Experience team, you'll provide excellent customer service for members of the community seeking any products or services by evaluating customer needs and determining the best course of action to resolve issues as they arise.
Key Responsibilities:- Provide a professional, enthusiastic and friendly service to customers via all forms of communication including in person, via phone, email, post and social media outlets.
- Offer an enhanced customer satisfaction through consistent responsive and efficient handling of enquiries, requests, actions and complaints.
- Proactively request follow up enquiries on customers' behalf from appropriate departments and maintain timely communication to customers.
- Project a professional and positive image through effective communication with the community.
- Ensure all visitors to site follow appropriate induction procedures and are compliant with safety management plans.
- Perform open and close of business procedures.
- Process payments for services and products.
- Perform daily reconciliation processes and maintain relevant reporting.
- Perform routine stocktakes and submit replenishment orders for office needs.
- Assist with provision of staff training in Customer Service tasks to colleagues.
- Provide administrational support to other areas as operationally required within your classification level.
- Excellent customer service skills with the ability to engage with people of all different ages and backgrounds.
- Utilisation of professional, articulate, and appropriate language when responding to enquiries and demonstrated experience in a customer focussed service role.
- Practical working knowledge of Microsoft Office suite and demonstrated ability to learn new software through on-the-job training.
- An enthusiastic attitude towards new technology and processes, with the ability to quickly learn and a willingness to teach others and information share.
- Effective time management and organisational skills with a demonstrated ability to work well under pressure.
- Willingness to undertake training and professional development.
- Ability to work independently and exercise initiative in the application of established work procedures.
Celotti Workforce is an Equal Opportunity Employer. We believe in strength through diversity. We are committed to providing an inclusive, respectful and fair working environment; encouraging applications from women, Aboriginal Australians and Torres Strait Islanders, and people of all backgrounds and beliefs to apply for our positions.
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