Customer Service Representative

6 days ago

Darwin, Northern Territory, Australia Northern Territory Government Full time
About the Role:

As a Customer Service Officer with the Northern Territory Government, you will play a vital role in providing administration services and support for the effective operation of MVR offices. Your primary objective will be to provide quality customer service and complex advice to customers on all driver licensing and vehicle registration matters.

Key Responsibilities:

Evaluate, authorise and process more complex registration and licensing transactions in line with MVR policies, procedures, and legislation.
Provide a full range of timely and accurate information to customers on driver licensing and vehicle registration matters.
Exercise the appropriate delegated powers as a Deputy Registrar of Motor Vehicles.
Maintain accurate driver licence and vehicle records using MVR's mainframe computer system.
Contribute to the efficient running of the Customer Service team and assist with the on-the-job training, mentoring and guidance of customer service staff in MVR operations and functions.

Selection Criteria:

Demonstrated commitment to the delivery of high-quality customer service.
Well-developed interpersonal skills including the ability to effectively negotiate diplomatically with customers and other staff.
Effective written and oral communication skills, including a proven ability to communicate effectively in cross-cultural settings.
Ability to perform as an effective team member and participate in a learning environment where there is a continual need to train, mentor and provide guidance to staff on the job.
A proven ability for working with figures and managing cash.
Experience in inputting and retrieving data accurately in a computerised environment.
Proven experience in maintaining confidentiality within a professional environment.

What We Offer:

The Northern Territory Government values diversity and encourages people from all diversity groups to apply for vacancies. Aboriginal applicants will be granted priority consideration for this vacancy. Successful applicants must demonstrate to the delegate's satisfaction, they are of satisfactory character to perform the role. This may require the successful applicant to provide a National Police Criminal History Check prior to commencement.

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