Customer Experience Officer
3 weeks ago
Celotti Workforce is seeking a proactive and community-focused Customer Experience Officer to join our team in Darwin, NT.
About the RoleThis is an exciting opportunity to provide excellent customer service to members of the community, evaluating customer needs and determining the best course of action to resolve issues as they arise.
Key Responsibilities- Provide professional, enthusiastic, and friendly service to customers via all forms of communication.
- Offer enhanced customer satisfaction through consistent responsive and efficient handling of enquiries, requests, actions, and complaints.
- Proactively request follow-up enquiries on customers' behalf from appropriate departments and maintain timely communication to customers.
- Project a professional and positive image through effective communication with the community.
- Ensure all visitors to site follow appropriate induction procedures and are compliant with safety management plans.
- Perform open and close of business procedures.
- Process payments for services and products.
- Perform daily reconciliation processes and maintain relevant reporting.
- Perform routine stocktakes and submit replenishment orders for office needs.
- Assist with provision of staff training in Customer Service tasks to colleagues.
- Provide administrative support to other areas as operationally required within your classification level.
- Excellent customer service skills with the ability to engage with people of all different ages and backgrounds.
- Utilisation of professional, articulate, and appropriate language when responding to enquiries and demonstrated experience in a customer-focused service role.
- Practical working knowledge of Microsoft Office suite and demonstrated ability to learn new software through on-the-job training.
- An enthusiastic attitude towards new technology and processes, with the ability to quickly learn and a willingness to teach others and information share.
- Effective time management and organisational skills with a demonstrated ability to work well under pressure.
- Willingness to undertake training and professional development.
- Ability to work independently and exercise initiative in the application of established work procedures.
Celotti Workforce is a specialist provider of temporary and permanent blue and white collar staff to the building, infrastructure, and resources sectors across Australia.
We seek the highest calibre candidates for our assignments, which span small to major engineering and construction projects and mainstream operations in our select sectors.
We are committed to providing an inclusive, respectful, and fair working environment; encouraging applications from women, Aboriginal Australians and Torres Strait Islanders, and people of all backgrounds and beliefs to apply for our positions.
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