Front Office Operations Manager

1 month ago

Darwin, Northern Territory, Australia Accor Full time
Job Title: Front Office Assistant Manager

Are you a motivated and customer-focused individual looking for a challenging role in the hospitality industry? We are seeking a Front Office Assistant Manager to join our team at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.

Job Summary:

The Front Office Assistant Manager will be responsible for assisting with the management of the hotel's front office operation, ensuring a high level of customer satisfaction and loyalty. This role will involve supervising front desk staff, managing room allocations, and providing exceptional customer service.

Key Responsibilities:
  • Assist with the management of the hotel's front office operation to achieve a reputation as a market leader.
  • Supervise front desk staff to ensure excellent customer service and efficient room allocation.
  • Manage room allocations and check-in/check-out processes to ensure accuracy and customer satisfaction.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Work collaboratively with the reservations team to ensure accurate room allocations and maximize yield.
Requirements:
  • Tertiary qualifications in Business or Hospitality or 1 year' experience in a similar role within the Hospitality Industry.
  • Demonstrated leadership experience within the customer service industry.
  • Strong background in Front Office procedures.
  • Proficiency in various IT software systems: Microsoft Office, Opera Cloud, or Delphi (or any Property Management System).
  • Demonstrated ability to coach, mentor, develop, and inspire teams.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual looking for a challenging role in the hospitality industry, we encourage you to apply.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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