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Customer Service Team Lead
3 weeks ago
This role offers an opportunity to lead a high-volume customer service team and manage key processes that drive business success.
Main Responsibilities:
- Manage customer repairs and servicing, ensuring timely resolution and high-quality service delivery.
- Coordinate with suppliers and agents to resolve product issues and maintain accurate records.
- Provide excellent customer communication and service, meeting expectations and exceeding standards.
- Support administrative tasks, including invoicing, claims, and reporting.
- Run regular reports on repair and service activities as required.
- Collaborate with the proprietor to ensure effective stock management and delivery services.
- Maintain a safe working environment and adhere to company health and safety policies.
- A strong background in customer-focused retail or administration, with experience in managing high volumes of work.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and prioritization skills, with the capacity to multitask and manage multiple projects.
- A customer-centric approach, with a focus on delivering exceptional service and resolving complaints efficiently.
- Familiarity with Australian Consumer Law and a commitment to compliance.
- A positive and flexible attitude, with a willingness to learn and adapt to changing circumstances.
- A generous staff discount program.
- Ongoing support for professional development and career growth.
- A culture that recognizes and rewards outstanding performance.
- A collaborative and dynamic work environment.
