Technical Services Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $90,000 - $120,000
Job Summary

We are seeking a highly skilled Field Service Engineer to provide hands-on service support and project work, including installation, diagnosis and repair, servicing and scheduled Preventive maintenance of Medical Imaging products.

The ideal candidate will have a strong background in electro-mechanical service and repair work, with experience in the setup and configuration of Medical Imaging standards such as DICOM and HL7. They will also possess excellent communication and interpersonal skills, with a strong customer service focus.

Key Responsibilities:

  • Conduct installations of X-ray systems and other devices in accordance with customer requirements and Agfa Radiology specifications.
  • Analytically diagnose and perform repairs on Agfa Radiology equipment and ensure that relevant updates and patches are applied on affected products and solutions.
  • Perform remote diagnostic procedures on customer sites.
  • Performing preventative maintenance as scheduled and in accordance with Agfa Radiology and OH&S Policies.
  • Travelling throughout Victoria and interstate to carry out duties.
  • Documenting service calls, expenses and time reports daily and submit to the Service Desk on a weekly basis.
Requirements:

To be successful in this role, you will need to hold or be eligible for any required electrical and/or radiation licenses, and hold a tertiary qualification(s) in Electrical, Engineering or similar technical qualifications.

  • Proven experience in electro-mechanical service and repair work.
  • Familiarity with the setup and configuration of Medical Imaging standards such as DICOM and HL7.
  • Excellent communication and interpersonal skills, with a strong customer service focus.
  • A valid driver's license.

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