Technical Service Specialist

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $140,000 - $160,000
Key Roles

Technical Support Specialist. Drive innovation and accelerate your potential within life sciences, diagnostics, and biotechnology.

Cytiva innovates for tangible impact in human health.

You will be part of a winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset.

You will support customers in both research and GMP manufacturing environments across Australia and New Zealand.

Main Responsibilities:

  • Install, qualify, maintain, troubleshoot, and repair Cytiva's lab-scale and bioprocessing equipment ensuring compliance with GMP standards.
  • Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
  • Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
  • Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
Key Requirements
  • A minimum 4 years of field service experience or early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
  • Strong hands-on technical skills with proven experience in troubleshooting and problem-solving.
  • Proficient with computer systems and networking capable of setting up and troubleshooting software and hardware in customer environments.
  • Keen attention to detail and strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
  • Possess a valid driver's license with an acceptable driving record.
Benefits and Preferences
  • Previous experience in working in GMP environments or supporting customers in regulated industries.
  • Hands-on experience with Cytiva equipment or similar bioprocessing technologies.

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