Service Delivery Manager

5 days ago

City of Kingston, Australia Carrier Full time

About the Role:

This is a challenging and rewarding opportunity to lead a team of service technicians and subcontractors in delivering high-quality service to our customers. As a Service Manager at Carrier, you will be responsible for overseeing and managing all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.

Key Responsibilities:

  • Team Leadership: Lead, manage, and mentor a team of service technicians, apprentices, and subcontractors to ensure they have the skills and knowledge needed to deliver exceptional service.
  • Service Delivery: Oversee and manage the entire service delivery process, from initial service requests to contract renewals, to ensure timely and efficient delivery of services.
  • Customer Relationships: Foster positive customer relationships by communicating effectively with customers, addressing their concerns, and providing solutions to their needs.
  • Financial Management: Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls, and review work orders, invoices, and resource expenditures for accuracy and efficiency.
  • Performance Monitoring: Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion.

Requirements:

  • Technical Knowledge: Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines.
  • Leadership Skills: Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.
  • Problem-Solving: Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions.
  • Communication Skills: Able to communicate clearly and concisely with team members, customers, and stakeholders, fostering positive relationships and effective collaboration.
  • Organizational Skills: Possess strong organizational abilities, enabling efficient management of tasks, resources, and time.
  • Business Acumen: Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.

What We Offer:

  • Attractive Salary Package: Competitive salary and benefits package.
  • Opportunities for Growth: Ongoing training and development opportunities to help you grow in your career.
  • Supportive Work Environment: Inclusive work environment with a supportive management team.

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