Service Delivery Manager

7 days ago


Darwin city centre, Northern Territory, Australia People2People Full time

Job Summary:

We are seeking a highly experienced and skilled Service Delivery Manager to join our team at People2People. As a leader in the security industry, we pride ourselves on delivering exceptional service and support to our clients.

Key Responsibilities:

  • Oversee and manage a team to ensure timely and effective resolution of client issues.
  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Collaborate with clients to understand their security needs and provide tailored solutions.
  • Monitor and analyze service performance metrics to drive continuous improvement.
  • Train, mentor, and motivate the support team to achieve their full potential.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
  • The chance to work with cutting-edge security technology and solutions.

Requirements:

  • Proven experience in a service support management role, preferably within the security industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • An analytical mindset with a focus on data-driven decision-making.
  • Commitment to providing exceptional customer service.


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