Customer Retention Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $85,000

We are seeking a professional to provide exceptional customer experiences and create value for our members. As a key member of the team, your primary responsibility will be to connect with new and existing members, understand their needs and value, and proactively retain them.

Key Responsibilities:

  • Establish strong relationships with new and existing members
  • Actively engage members by understanding their needs and value, and mitigate any risks/reasons for them wanting to leave
  • Deliver exceptional customer experiences and create value for our members
  • Identify opportunities to improve processes, procedures, and systems, and provide feedback where appropriate
  • Ensure adherence to relevant compliance and regulatory requirements

Requirements:

  • Strong customer service ethos
  • Advanced problem-solving, communication, and organizational skills
  • Retention experience
  • Health industry experience is desirable
  • Understanding of compliance and regulatory issues

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