Technical Support Expert

2 days ago

Brisbane, Queensland, Australia beBeeService Full time $80,000 - $123,456

Are you a customer service expert seeking a new challenge in technical support?

Job Description

We are looking for a skilled Service Desk Analyst to join our team in Brisbane. As a key member of our Technology Division, you will provide high-quality technical support to our employees and clients.

Your role will involve providing assistance over the phone, via email, and in person, resolving technical issues, and maintaining our audio-visual services. You will also be responsible for troubleshooting and set up of AV equipment for client meetings.

As a Service Desk Analyst, you will work closely with our Technology Team to ensure seamless delivery of our IT services. Your excellent communication skills and ability to think critically will make you a valuable asset to our team.

We offer a collaborative work environment where you can learn and grow. If you have experience working in a similar role, are knowledgeable about technology, and possess strong problem-solving skills, we encourage you to apply.

Required Skills and Qualifications
  • Proven ability to clarify priorities and resolve technical issues
  • Experience in an audio-visual environment
  • Troubleshooting skills for supporting remote staff
  • Experience with managing Mobile devices via an MDM solution
  • Active directory skills - ability to maintain, create, and delete user accounts
  • Understanding of network topology
  • Configuring, maintaining, and troubleshooting VOIP softphones & telephone handsets
Benefits

We promote a collaborative culture where people feel respected, valued, and supported both personally and professionally. Our suite of wellbeing initiatives includes training programs that help you develop your skills and progress in your career.

Our office is located in the heart of Brisbane CBD, offering easy access to public transportation and other amenities.

What We Offer
  • A dynamic work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a talented team of professionals

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