Technical Expert

18 hours ago

Brisbane, Queensland, Australia beBeeExpert Full time $90,000 - $120,000

**Job Overview:** As a technical expert, you will play a vital role in providing expert technical support to clients. This includes onsite and remote assistance for hardware, software, and network issues.

  • Main Responsibilities:
  • Provide technical assistance for hardware, software, and network issues.
  • Maintain and support desktop, laptop, printers, mobile devices to ensure seamless operation for end-users.
  • Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction.
  • Assist with the installation, configuration, and ongoing usability of system hardware and software.
  • Provide remote and on-site technical training to end-users as required.
  • Document processes and issues, including solutions in knowledge base.

Key Qualifications and Skills:

  • Experience with Jira Service Management, Confluence, Intune, Azure, Microsoft Teams.
  • Desirable: experience with hybrid mail environments and mobile devices.

Benefits Package:

  • A comprehensive range of benefits supporting health, well-being, and career development, including retail discounts, professional development, birthday leave, recharge leave, and more.

About the Opportunity:

  • This is an opportunity to work with a leading workforce solutions business, providing recruitment and career opportunities across various industries, embracing diversity and equal opportunity employment.

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