ICT Service Management Specialist

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $130,000

Key Roles:

A highly skilled IT leader is required to manage and drive asset, release, lifecycle, and configuration management capabilities across the organization.

Primary Responsibilities:

  • Develop and implement strategic processes for asset, release, lifecycle, and configuration management to ensure operational efficiency and compliance.
  • Lead a team to improve CMDB accuracy and asset data quality, providing valuable insights for business decision-making.
  • Oversee release pipelines, ensuring successful planning and rollout of changes through collaborative leadership and stakeholder engagement.
  • Coordinate governance forums with stakeholders and vendors to promote automation and continuous improvement initiatives.
  • Monitor and report on IT service management process performance, delivering actionable insights and recommendations to senior leaders.
  • Drive the adoption of ITIL best practices and embed process improvements across the organization.

Required Expertise:

  • Extensive ICT industry experience, including strategic and operational service management expertise.
  • Strong background in asset, release, lifecycle, and configuration management practices.
  • ITIL v4 Foundation (or extensive ITIL experience) and understanding of Agile methodologies in ITSM environments.
  • Exceptional stakeholder management skills, with the ability to influence senior leaders, vendors, and customers.
  • Strong analytical and reporting skills, with experience using CMDB and ITSM tools.
  • Proven success in driving automation and continuous improvement initiatives within complex ICT environments.

What We Offer:

  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.
  • Chance to make a real impact in the ICT industry and contribute to the success of our organization.

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