ICT Documentation Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCommunication Full time $90,000 - $110,000
Knowledge Management Specialist Role Overview

This is a challenging and rewarding opportunity for a Knowledge Management Specialist to create, update, and manage ICT support documentation and knowledge bases. The selected candidate will play a key role in capturing and sharing knowledge across teams.

Key Responsibilities:
  • Developing and maintaining ICT support documentation and knowledge bases
  • Crafting clear and concise customer communications (incident notices, updates, campaigns)
  • Collaborating with ICT experts and stakeholders to capture and share knowledge
  • Reviewing feedback to continuously improve content and communication strategies
  • Supporting knowledge-sharing initiatives across departments
Requirements:
  • Strong background in communications, marketing, or technical writing
  • Experience translating complex ideas into simple, customer-friendly content
  • Exposure to ICT, knowledge management, or IT service delivery environments
  • Ability to build relationships and thrive in team-focused settings
About the Opportunity:

This is an exciting chance to join a dynamic team and contribute to shaping the way knowledge is shared. The selected candidate will work closely with ICT experts and stakeholders to create and manage ICT support documentation and knowledge bases. The ability to communicate effectively and think creatively will directly impact customer outcomes.

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