Property Claims Specialist

23 hours ago


Melbourne, Victoria, Australia Suncorp Group Full time
About the Role

We are seeking a highly skilled Property Claims Specialist to join our team in Melbourne. As a key member of our claims department, you will be responsible for assessing property damage and determining claim quantum and scope under the relevant PDS.

Your primary focus will be on delivering exceptional customer service, providing customers with peace of mind during the claims process. You will work closely with Client Managers, stakeholders, and repairers to ensure accurate and timely resolution of claims.

Key Responsibilities
  • Assess property loss or damage, determine policy coverage, and reserve within delegation levels
  • Determine an appropriate claim fulfilment method balancing customer needs with business outcomes
  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims
  • Contribute to claims cost control through following panel selection processes, reviewing quotes, and refining with repairers where necessary
  • Assess the quality of repairs via Quality Assurance processes and frameworks
Requirements
  • Industry qualifications/ studying or completed ANZIF Diploma of Loss Adjusting (desired)
  • Building or Trade Qualifications (desired)
  • Minimum 5 years insurance experience (desired)
  • Minimum 2 years' experience as a proven performer in customer service roles (mandatory)
Competencies
  • Exceptional customer service experience and ability to deliver a brilliant experience based on customer needs
  • Advanced written, verbal communication, and active listening skills
  • Build and maintain effective relationships with stakeholders
Salary and Benefits

The estimated salary for this role is $90,000 - $110,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including discounts on retail favourite stores, banking, and insurance products; flexible working options; ongoing study support; career development programs; and more.


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