Exceptional Team Leader Opportunity

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $95,000
Team Operations Manager

The Team Operations Manager is responsible for the effective management of a frontline team, ensuring seamless daily operations and delivering exceptional guest experiences.

  • Key Responsibilities:
  • Lead and supervise the team to ensure efficient luggage handling during guest arrivals, departures, and internal room moves.
  • Provide warm and professional greetings to guests, anticipating their needs and resolving issues promptly.
  • Offer local recommendations, assist with transportation and valet services, and facilitate special requests, including luggage storage and deliveries.

Lobby & Concierge Support:

  • Ensure the lobby area remains clean, welcoming, and guest-ready at all times.
  • Oversee queue management at the front desk and maintain a calm and organized environment.
  • Keep lobby features presentable, such as water stations fully stocked and cushions arranged.

Leadership & Development:

  • Set performance standards and lead by example in professionalism, grooming, and guest engagement.
  • Train, coach, and mentor team members; conduct regular performance reviews and support their development goals.
  • Conduct daily briefings, participate in monthly team meetings, and provide on-the-job training.

The ideal candidate will possess strong leadership skills, a focus on guest service, and a passion for delivering results in a fast-paced environment.

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