Exceptional Team Leader Opportunity for Customer Service Excellence

1 week ago

Sydney, New South Wales, Australia beBeeCustomerCare Full time $100,000 - $120,000
About the Role

We are seeking a Customer Care Team Leader to join our team. As a key member of our customer service team, you will be responsible for workflow management, team motivation, task delegation, training, and problem-solving.

Key Responsibilities:

  • Providing daily guidance for handling customer service queries and managing team schedules, leave planning, and resource coverage.
  • Leading regular team meetings and facilitating collaboration across teams.
  • Overseeing task allocation, rosters, training, and performance metrics.
  • Handling escalated queries and support service delivery excellence.
  • Coaching and supporting team members through regular feedback and performance reviews.
  • Onboarding and training new hires to ensure smooth integration into the team.
  • Identifying development opportunities and celebrating team and individual successes.
  • Fostering a positive team culture through open communication and leading by example.
  • Coordinating recruitment efforts with hiring partners and internal stakeholders.
  • Identifying and implementing improvements to drive service efficiency and quality.
  • Evaluating team workflows and aligning with business goals and standards.
Requirements
  • A demonstrated ability to lead and develop teams and the capabilities to build trust with team members, provide constructive feedback, and maintain a positive, service-oriented culture.
  • Experience managing direct reports, leading project teams, or mentoring junior team members.
  • A track record in identifying inefficiencies in customer care workflows and taking initiative to streamline operations, reduce response times, and improve the overall customer experience.
  • Customer-focused mindset with a high-level understanding of delivering exceptional service across multiple channels, including phone, chat, and email.
  • Excellent organizational and time management skills, with the ability to prioritize tasks, manage competing demands, and support team coverage during high-volume periods.

  • Exceptional Team Service Excellence Manager Opportunity

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

    Job Overview">In a fast-paced environment, we are seeking an accomplished Team Leader to spearhead our customer service team. As a seasoned leader, you will be responsible for driving high-performing teams and cultivating a culture of excellence. If you have a proven track record in streamlining operations and delivering exceptional service, we want to hear...

  • Customer Service Excellence Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000

    Key Leadership Role: Deliver Exceptional Customer ExperienceAchieve outstanding results in customer service management by translating business needs into tangible process excellence and quality service delivery.Drive impactful collaboration to inspire people, foster community engagement, and address social issues.We are bold, imaginative, respectful, and...

  • Exceptional Customer Service Team Leader Wanted

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $140,000

    Job SummaryWe are seeking a skilled Customer Service Team Lead to lead our service desk team. As a key member of our organization, you will be responsible for driving customer satisfaction and ensuring seamless service delivery.About the RoleLead and motivate a high-performing team to deliver exceptional customer experiences.Cultivate a culture of continuous...

  • Exceptional Customer Service Leadership Opportunity

    1 week ago

    Sydney, New South Wales, Australia Bebeeleadership Full time

    Job Overview">As a Team Leader, you will be responsible for leading and developing a high-performing customer service team.The ideal candidate will have a proven track record in identifying inefficiencies in customer care workflows and streamlining operations.Lead a team of customer service representatives to deliver exceptional service across multiple...

  • Exceptional Customer Service Leadership Opportunity

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Overview">As a Team Leader, you will be responsible for leading and developing a high-performing customer service team.The ideal candidate will have a proven track record in identifying inefficiencies in customer care workflows and streamlining operations.Lead a team of customer service representatives to deliver exceptional service across multiple...

  • Exceptional Customer Service Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExcellence Full time $80,000 - $120,000

    Customer Experience ManagerWe're looking for a results-driven Customer Experience Manager to drive sales and profit growth in our Sydney store. As a key player, you'll be responsible for creating an exceptional customer experience that aligns with our store's goals.As a leader, you'll spend 80% of your time on the shop floor, setting plans to deliver the...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerServiceTeamLeader Full time $55,000 - $70,000

    Job Title:Customer Service Team Leader", "About the Role:We are seeking a highly skilled Customer Service Team Leader to join our team. The ideal candidate will have experience in managing customer-facing teams and possess excellent communication skills.", "Responsibilities:Supervise customer service staff and train new team membersEnsure seamless customer...

  • Exceptional Customer Service Opportunity

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Part time $60,000 - $100,000

    Customer Service RepresentativeThe role of a Customer Service Representative is to provide exceptional service and support to customers in a fast-paced environment. As the face of the branch, you will be responsible for handling customer inquiries, resolving issues, and providing information on our products and services.To excel in this role, you will need...

  • Exceptional Customer Service Opportunity

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $58,080 - $62,400

    **Customer Service Representative - Immediate Opportunity**We are seeking a skilled Customer Service Representative to join our team.Key responsibilities will include:- Providing exceptional customer service via phone or in-person- Building strong relationships with customers through face-to-face and phone interactions- Processing customer orders, credits...

  • Service Excellence Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $140,000

    Customer Experience Leader Role SummaryWe are seeking a customer-focused leader to drive service excellence and team performance.The ideal candidate will have proven experience in managing high-performing teams, with a strong passion for delivering exceptional customer experiences.This is an exciting opportunity to join our dynamic team and contribute to the...