Sales and Guest Experience Team Lead
3 weeks ago
Audit and Lead a High Performing Team
We are seeking an experienced Sales & Guest Experience Manager to build, develop and lead a high-performing team at our aquatic and leisure facilities.
As the Sales & Guest Experience Manager, you will be responsible for the recruitment, training and development of Guest Experience staff to meet new member and program enrolment sales targets and KPIs.
- Key Accountabilities:
- Meet monthly new member and program enrolment targets and associated KPIs
- Meet monthly retail budgets and stock control KPIs
- Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
- Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
- In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
- Lead by example by providing exceptional customer-centric guest experiences in person and over the phone to existing and prospective members and guests
- Process memberships and data entry in line with company processes
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Set rosters in line with the business budgets and the four principles of time and attendance
- Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R. Values
Essential Skills and Qualifications:
- National Police Check
- Working with Vulnerable People
- Current CPR Certificate
- Current First Aid Certificate (Level 2)
- Legal working rights in Australia
About Us:
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest-growing leisure organisation in Australia.
We are committed to providing a child-safe environment and encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, and people with a disability.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and leading a high-performing team, please submit your application.
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