Customer Experience Director
5 days ago
We are seeking a highly skilled Sales and Guest Experience Manager to join our team at Belgravia Leisure. As the Sales and Guest Experience Manager, you will be responsible for leading a high-performing team to achieve outstanding health and participation outcomes for our community.
Key Responsibilities
- Lead and develop a passionate and engaged guest experience team to meet new member and program enrolment sales targets and KPIs.
- Deliver exceptional customer service and a culture of innovation, ensuring a positive experience for our guests.
- Develop and execute plans through engagement with the leadership team and key stakeholders.
- Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure.
- Work with the Centre Manager to implement corrective action plans to meet monthly membership and program enrolment targets.
Requirements
- National Police Check
- Working with Vulnerable People
- Current CPR Certificate
- Current First Aid Certificate (Level 2)
- Legal working rights in Australia
About Belgravia Leisure
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is an equal opportunity employer and welcomes applications from diverse candidates.
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