Luxury Guest Experience Ambassador
5 days ago
We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Ovolo Nishi in Canberra. As a key representative of our brand, you will be responsible for providing exceptional service to our guests from the moment they arrive at our hotel.
About the Role:
- Greet and assist guests upon arrival, ensuring a seamless and personalized experience
- Manage guest bookings, including check-in and check-out processes
- Promote hotel amenities and services to enhance guest satisfaction
- Respond to guest inquiries and resolve any issues promptly and professionally
- Collaborate with the Front Office management team to maintain efficient hotel operations
What We Offer:
- A competitive salary of $65,000 - $80,000 per annum, depending on experience
- A fun and dynamic work environment with opportunities for career growth and development
- A comprehensive benefits package, including access to hotel rooms and food and beverage outlets
- The chance to work with a talented and passionate team who share your commitment to delivering exceptional customer service
About You:
- You have a strong passion for customer service and a proven track record of delivering exceptional experiences
- You possess excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds
- You are a team player who is flexible and adaptable, with a willingness to learn and take on new challenges
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application via [insert contact details]. We look forward to hearing from you
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