Customer Experience Representative
3 weeks ago
Alpha's Founder has operated in the Australian vehicle industry since 2006 providing fleet services in meeting with consumer demand, and today controls separate Car Hire and Parking, Car Finance and Car Sales businesses.
Alpha Car Hire (ACH) strives to make road experiences easy and affordable through a commitment to providing the best customer experience and a service culture built on honesty, accountability, respect, trust, and loyalty.
About the role
Alpha Car Hire is currently looking for a Customer Experience Representative on a casual basis at our fast-paced Eagle Farm branch. You will be responsible for attending to customers hire vehicle requirements ensuring our customers receive quality service and an experience they would repeat, share, or recommend. The available role will be worked in accordance with our branch operating hours of Monday to Sunday 6am to 9pm.
Your role and responsibilities:
• Providing outstanding customer service by understanding and anticipating their needs
• Opening and closing rental agreements
• Selling additional over the counter rental products
• Checking for and recording vehicle damage and maintenance checks
• Cleaning and presenting passenger and commercial vehicles
• Movement of vehicles throughout the location and offsite for refuelling, maintenance, repairs or other location as required
• Ensuring compliance and workplace health and safety risks and incidents are reported promptly and managed effectively
A performance driven culture where your achievements will be rewarded with a market competitive remuneration and you will have access to diverse benefits including discounted products, wellness initiatives and an Employee Assistance Program (EAP).
About you
• Excellent communication skills and a positive 'Can do' attitude
• Strong customer service and sales skills
• Strong problem solving and complaint handling skills
• Ability to work both unsupervised and within a team
• Ability to multi-task and be highly organised with strong attention to detail while working in a fast-paced environment
• Willingness to learn and upskill with an openness to constructive feedback
• Strong track record of punctuality and attendance
• Flexibility to work weekdays, weekends and public holidays as required
• To have own reliable transport to and from the branch.
• Willingness to travel and work between locations
• A full and current relevant State driver's licence
• Experience, although preferred, is not essential
If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today
Only short-listed candidates will be contacted.
Role TypePay Rate26.55 AUD – 39.83 AUD (Hour)
Company OverviewAlpha Car Hire is one of the largest independent car hire providers in Australia, offering a wide range of quality vehicles at affordable rates all-year-round, and is a leading brand of Gubecka Group. Become part of our diverse, talented and customer focused work community as we deliver on our mission to employ people aligned to our values, vision, and ethics. We are focused on customer-centricity, connection and diversity. We are proud to offer a diverse range of benefits to help our valued members feel supported and like they can perform at their best. Our popular benefits include, flexibility, reward and recognition program, career development and birthday rewards
#J-18808-Ljbffr-
Customer Experience Relationship Representative
2 weeks ago
Brisbane, Queensland, Australia FedEx Australia Full timeCustomer Experience Relationship Representative Customer Experience Relationship Representative Responsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively...
-
Customer Experience Relationship Representative
3 weeks ago
Brisbane, Queensland, Australia FedEx Australia Full timeCustomer Experience Relationship RepresentativeCustomer Experience Relationship RepresentativeResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively...
-
Customer Experience Relationship Representative
3 weeks ago
Brisbane, Queensland, Australia FedEx Australia Full timeCustomer Experience Relationship RepresentativeCustomer Experience Relationship RepresentativeResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively...
-
Brisbane, Queensland, Australia beBeeLuxury Part timeCustomer Experience RepresentativeHotel X is looking for a customer-focused individual to join our team. As a Customer Experience Representative, you will be the face of our hotel and play a key role in delivering exceptional service to our guests.Job Description:The ideal candidate will have a passion for the hospitality industry and a strong ability to...
-
Customer Experience Representative
3 weeks ago
Brisbane, Queensland, Australia Alpha Car Hire Limited Full timeAlpha's Founder has operated in the Australian vehicle industry since 2006 providing fleet services in meeting with consumer demand, and today controls separate Car Hire and Parking, Car Finance and Car Sales businesses.Alpha Car Hire (ACH) strives to make road experiences easy and affordable through a commitment to providing the best customer experience and...
-
Brisbane, Queensland, Australia beBeeCareer Full time $55,800 - $80,000Customer Experience Representative OpportunityThis is an exciting opportunity to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey. The role offers a chance to form new relationships, strengthen existing ones, and educate customers on a range of policies, helping them make...
-
Customer Support Representative
12 hours ago
Brisbane, Queensland, Australia Tait Communications Full timeCustomer Support Representative - BrisbaneJoin to apply for the Customer Support Representative - Brisbane role at Tait CommunicationsCustomer Support Representative - Brisbane3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Representative - Brisbane role at Tait CommunicationsGet AI-powered advice on this job and more...
-
Customer Service Representative
1 day ago
Brisbane, Queensland, Australia beBeeDiversity Full time $45,000 - $63,000Customer Service RepresentativeWe are seeking a skilled and enthusiastic Customer Service Representative to join our team. In this role, you will be the face of your store, providing exceptional service and ensuring a positive experience for customers.Key Responsibilities:Delight customers with service and store standardsContribute to a safe and positive...
-
Customer Service Representative
1 day ago
Brisbane, Queensland, Australia beBeeCustomerService Full timeThe Role: Customer Service RepresentativeWe are seeking an individual to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with customers, responding to their inquiries and concerns, and providing solutions to meet their needs.Key Responsibilities:Respond to customer inquiries via phone, email, or...
-
Customer Service Representative
1 day ago
Brisbane, Queensland, Australia beBeeCustomerService Full timeCustomer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team.Job Summary:This is an exciting opportunity for a customer-focused individual to deliver exceptional service and support to our customers. As a Customer Service Representative, you will be the face of our store and will play a key role in creating...
