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Debt Operations Specialist

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Alton Downs, Australia beBeeFinancial Full time $90,000 - $120,000
Job Title:

Debt Operations Specialist

Job Overview:

We are seeking a highly skilled Debt Operations Specialist to drive debt turnover growth and manage brokerage/commission revenue for debt products. The ideal candidate will have strong customer relationship management and communication skills, as well as expertise in MS Office, Google Workspace, and relevant finance/operations software.

Responsibilities:
  • Drive debt turnover growth aligned with industry benchmarks and manage brokerage/commission revenue for debt products accurately and on time.
  • Take full ownership of customer queries via the command management system and ensure all customer commands are addressed promptly and appropriately to achieve high customer satisfaction and long-term retention.
  • Support business growth in unlisted shares in line with market trends and ensure smooth, timely, and error-free handling of all related transactions using appropriate technological tools.
  • Generate and maintain relevant MIS reports for debt and WMS functions to facilitate data-driven decision-making.
  • Create, update, and implement Standard Operating Procedures (SOPs) for all WMS functions related to debt products across group companies.
  • Publish insightful blogs and knowledge materials related to department products to engage stakeholders and improve visibility.
Qualifications & Experience:
  • Graduate/Postgraduate in Finance, Commerce, or related fields.
  • Minimum 2–4 years of experience in financial operations, preferably in debt or unlisted equity segments.
Skills & Competencies:
  • Strong understanding of debt and unlisted equity products.
  • Excellent customer relationship management and communication skills.
  • Proficient in MS Office, Google Workspace, and relevant finance/operations software.